Shipping Info & Return Policy
BLACK FRIDAY/HOLIDAY SHIPPING INFO (EFFECTIVE 11/21-12/5):
ALL SALES ARE FINAL. For any order placed during this time, we will be unable to provide refunds of any kind. The only exception is if you opted into our Delivery Guarantee with your order and your package is lost, stolen, or damaged. In this case, please refer to section regarding Lost, Stolen, or Damaged items below, and be sure to contact us within 30 days of placing your order.
HOLIDAY SHIPPING INFO:
Please allow up to 5 business days for your order to be processed, packaged, and shipped from our facility. This does not include shipping time.
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SHIPPING INFO:
Please allow up to 48 hours for your order to be processed, packaged, and shipped from our facility. This does not include shipping time. Any differences to this will be listed either in an update on this page (seasonal delays, unexpected volume increases, etc) or in each product description (preorders, backordered items, etc). When you select a shipping option, please note that this is the time it takes within the mail system after your order has been processed and packaged.
REFUND/REPLACEMENT POLICY:
LOST, STOLEN, OR DAMAGED ITEMS:
Due to the unprecedented number of lost and stolen packages in the mail system lately, we strongly suggest that you opt-in to our Delivery Guarantee for your orders at this time. It is already pre-selected for you at checkout, so by taking no action, you are covered. This will allow you to have your order refunded if it is lost, stolen, or damaged. "Lost" can also be considered no shipping updates on the tracking info for more than 10 days. If you have opted-in for the guarantee and would like to contact us regarding your lost, stolen, or damaged order, you can reach us at questions@nuts-n-more.com.
Refunds can only be issued if the purchase was made directly through our Nuts 'N More website (nuts-n-more.com). If you purchased your product at a retail store or another online partner, you will need to contact them directly to either exchange the product(s) or to obtain a refund.
CUSTOMER SERVICE:
At Nuts 'N More we take great pride in the quality of our products. Upon receipt, if you are not 100% satisfied with the quality of our product, please contact us at questions@nuts-n-more.com. You can also reach us at this email for assistance with any questions, comments, or concerns. We value you as our customer and look forward to hearing from you!